FAQ
No Fine Print You Need a Lawyer For
Here's exactly how membership, labs, imaging, and cancellation work, in the same plain terms we'd use sitting across from you in the exam room.
Do I have to give up my insurance to join?+
No. Your membership works alongside whatever insurance you already have. Your health plan still covers what it is built for: specialist visits, hospitalizations, imaging, and prescriptions. Your membership adds a different relationship with your primary care doctor: same or next-day appointments, unhurried visits, direct access by phone or message, and lower prices on labs, all for one flat monthly fee.
What's the difference between concierge medicine and Direct Primary Care?+
Both trade the ten-minute-visit approach for more time and access. A concierge practice typically layers an annual retainer on top of your insurance and still bills your insurance for every visit, so you pay twice. Direct Primary Care replaces that with one flat, transparent membership. We don't bill insurance for visits at all: no surprise claims, no copays stacked on your fee, and no upfront retainer in the thousands.
How do I pay for labs?+
We hold client-bill accounts directly with LabCorp and Quest Diagnostics, so we're billed at heavily discounted, pre-negotiated rates and pass that pricing through to you at or near our cost. You pay the practice directly for labs, typically when they're ordered or drawn, with the price known upfront.
Can you submit labs to my insurance?+
Sometimes, but it isn't guaranteed. Because labs are billed through a client account rather than as an in-network claim, we can give you an itemized receipt to submit for possible out-of-network reimbursement. Whether your insurer reimburses, and how much, depends entirely on your plan.
How does imaging work?+
We negotiate cash self-pay rates directly with local imaging centers in Loudoun and Northern Virginia for X-rays, ultrasounds, MRIs, and CT scans. You pay the imaging center directly at the negotiated rate and receive an itemized receipt you can submit to insurance (reimbursement not guaranteed).
Can I cancel my membership anytime?+
Yes. There's no long-term contract. We ask for 30 days written notice to cancel, which lets us close out care in progress and gives you a clear end date. Your membership and fee stay active through the notice period, then simply end. No penalties, no hidden exit fees.
What if I don't like my experience?+
We offer a money-back guarantee if you aren't satisfied within your first 90 days of care. Talk with us and we'll make it right.
Who do you see?+
We care for adults aged 18 and older, including our valued senior population, throughout Loudoun County and Northern Virginia.
Do family members get a discount?+
Yes. Partners and couples receive 5% off the combined monthly price, and families of three or more receive 10% off. You can mix Silver, Gold, and Platinum plans within one household.
Is this a replacement for emergency care?+
No. For a life-threatening emergency, call 911 or go to the nearest emergency room. Gold and Platinum members can reach the doctor 24/7 for guidance on whether an ER visit is needed.
Ready to Get Started?
Get in touch with our team to schedule your first visit. Your journey to better health starts with a doctor who truly listens.
